Shipping & Returns Policy
Delivery Information
We want your shopping experience to be as simple and convenient as possible. Once you have placed your order, we will carefully prepare and dispatch your products using Royal Mail’s tracked delivery services.
Please see our available UK delivery options below.
UK Standard Delivery
Royal Mail Tracked 48
Delivery Cost: £3.99
Estimated Delivery: 2–3 Working Days
Our standard delivery service is a convenient and cost-effective option for receiving your order. Your parcel will be sent using Royal Mail Tracked 48, allowing you to track your delivery as it makes its way to you.
Please note that delivery times are estimated and may occasionally vary due to circumstances outside of our control.
UK Express Delivery
Royal Mail Tracked 24
Delivery Cost: £5.99
Estimated Delivery: 1–2 Working Days
Need your order a little sooner? Our express delivery option uses Royal Mail Tracked 24 for a faster service.
Once your order has been dispatched, you will be able to track your parcel using the tracking information provided.
Please note that the estimated delivery timeframe is not a guaranteed delivery date and may be affected by circumstances outside of our control.
Free UK Delivery
FREE Royal Mail Tracked 48 Delivery on Orders Over £75
Spend £75 or more in a single UK order and enjoy FREE Royal Mail Tracked 48 delivery.
It’s our way of making it even easier to stock up on your favourite skincare products while enjoying the convenience of free tracked delivery.
Tracking Your Order
For orders sent using Royal Mail’s tracked services, tracking information will be provided where available once your order has been dispatched.
Please allow some time for tracking information to become active after your parcel has been collected by Royal Mail.
If you have any concerns about the progress of your delivery, please get in touch with us and we’ll be happy to assist.
Returns & Refunds
We want you to be happy with your purchase and confident in the products you choose. However, due to the nature of skincare products and for hygiene and safety reasons, we are unable to accept returns of opened or used skincare products.
For your safety and the safety of all our customers, please ensure products remain unopened and unused if you believe you may need to return them.
Damaged, Faulty or Incorrect Items
We take great care when preparing and packaging your order. However, if your order arrives damaged, faulty, or you have received an incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging, where possible
Once we have received the relevant information, we will review the issue and work with you to find the most appropriate solution. Depending on the circumstances, this may include arranging a replacement or refund where appropriate.
Please do not dispose of any damaged packaging or products until we have advised you to do so, as photographs or further information may be required to investigate the issue.
Before You Place Your Order
Choosing the right skincare products can sometimes feel overwhelming, especially when you’re trying something new.
If you’re unsure which products are best suited to your skin or have any questions before placing your order, we’re always happy to help.
Please get in touch with us before purchasing and we’ll be pleased to offer guidance and help you choose the most suitable products for your individual skincare needs.
Contact Us
If you have any questions about our delivery options, your order or our returns policy, please don’t hesitate to contact us.
We’re always happy to help and will do our best to respond to your enquiry as quickly as possible.
Thank you for choosing us for your skincare needs.